Informativa sulle spedizioni

Store: Aerivonix
Company: ORDINA HOME LTD
Company Number: 17045855
Registered Address: 735 High Road, Ilford, IG3 8RL, United Kingdom
Email: contact@aerivonix.com
Phone: +44 23 0159 3369

At Aerivonix, operated by ORDINA HOME LTD, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

2. Shipping Destinations & Delivery Time

• Processing time: Orders are processed within 24–48 hours after payment confirmation.
• Delivery time:
  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days
• Shipping cost: Free for orders over €30.

Once your order has been shipped, you will receive an email with your tracking details.

3. Shipping Fees

• Free shipping & free returns on orders over €30.
• Orders below €30 may be subject to standard shipping fees, calculated at checkout.

All prices displayed on our website include applicable VAT, unless otherwise stated.

4. Order Tracking

Once your order has shipped, tracking details will be sent to your email address. You may track your shipment online at any time using the provided link.

If you do not receive your tracking email within 48 hours after order confirmation, please contact us at contact@aerivonix.com.

5. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us promptly. We will work directly with the courier to investigate and resolve the issue.

Aerivonix is not responsible for delivery delays caused by incorrect address details, courier disruptions, customs procedures, or events beyond our reasonable control.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. We cannot be held responsible for orders delivered to incorrect addresses due to customer error.

If you notice an error after placing your order, please contact us immediately so we may attempt to correct it before dispatch.

7. Split Shipments

In certain cases, items from the same order may be shipped separately due to inventory availability or logistical reasons. If this occurs, you will receive separate tracking details for each shipment.

8. Customer Support

Our customer support team is available to assist with shipping inquiries, tracking issues, or delivery concerns.

You can contact us anytime at contact@aerivonix.com.